Case Study

THE PROBLEM

A leading pet products company with annual revenues exceeding $600 million had evolved from a subscription-first business into a complex omnichannel enterprise serving customers through subscription boxes, direct e-commerce, and major retail partners. Each line of business had unique demand patterns, service-level expectations, and planning teams responsible for managing inventory independently.

As the business scaled, planners were confronted with three core inventory challenges:

• Siloed channel planning — As the business expanded, planners increasingly struggled to coordinate inventory across channels. While one business unit faced shortages, another often held excess inventory that remained under-utilised. Procurement decisions were made independently, limiting opportunities to consolidate purchases, optimize order quantities, and improve working capital.
• Operational complexity — The complexity was further amplified by subscription programs that required inventory to be reserved months in advance, alongside dynamic assortments, kitting operations, and multiple fulfillment partners.
• Inventory obsolescence & write-offs — The company also faced a significant financial challenge, with approximately $10 million in annual inventory write-offs due to product obsolescence. Limited visibility into inventory ageing, excess stock, and future demand meant planners often identified at-risk inventory only after it was too late to take corrective action. At the same time, stockout risks typically surfaced only when they began impacting fulfillment, leaving little opportunity for proactive intervention.

THE OUTCOME

• The OnePint Inventory Platform transformed inventory planning from a reactive, spreadsheet-driven process into a coordinated, AI-assisted decision-making capability spanning subscription, retail, and e-commerce operations. By providing planners with intelligent recommendations, predictive inventory monitoring, and a unified planning framework, the business achieved a 20% reduction in enterprise inventory, enabling more efficient use of working capital while improving inventory utilization across business lines.
• The platform reduced the company's annual inventory write-offs, by approximately $3.5 million, by proactively identifying excess and ageing inventory before it becomes obsolete, while predictive stockout monitoring enables planners to mitigate supply risks before customer fulfillment is impacted. By automating demand forecasting, supply planning, and inventory analysis, planning teams have reduced manual planning effort by nearly 40%, allowing them to focus on strategic decision-making rather than spreadsheet reconciliation. Together, these capabilities have established a scalable planning foundation that supports continued business growth while improving inventory productivity, reducing waste, and increasing planner effectiveness.