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Two fulfillment team members pointing at a computer screen working on order promising workflows.

Order Promising

Accurate AI-Based Order Promising to Reduce Stockouts | Onepint.ai

Discover Our Solutions

Who Benefits from Order Promising?

Customer Experience Team
Fulfillment Team
Inventory Planners
Customer experience specialist using computer to manage order promises efficiently

Customer Experience Team

Enhance the customer journey by providing accurate order fulfillment timelines, ensuring a reliable and transparent purchasing experience.

Boost conversion rates and customer satisfaction (CSAT) with predictive order management that build trust and reduce uncertainty.

A fulfillment team member benefits from accurate order promising.

Fulfillment Team

Optimize operational capacity by planning resources around order fulfillment commitments, ensuring on-time deliveries.

Manage order cutoffs and carrier pickups effectively to meet delivery deadlines and maintain service levels.

An inventory benefits from accurate order promising.

Inventory Planners

Strategically position inventory closer to customers to meet fulfillment speed targets while optimizing costs and reducing delivery lead times.

Benefits

Bar graph trending upwards representing increased revenue.
Increased Revenue
Higher order conversion rates through reliable and faster delivery promises.
Downward arrow representing reduced order cancellations.
Reduced Cancellations
Fewer order cancellations due to accurate and realistic commitments.
Lightning bolt representing improved efficiency.
Improved Efficiency
Optimized use of inventory and logistics resources.
Headset representing enhanced customer experience.
Enhanced Customer Experience
Meeting and exceeding customer expectations with timely deliveries.
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Data-Driven Decision Making
Leverage AI insights to continuously improve order fulfillment strategies.

Our Software

OneTruth

Gain real-time insights into inventory levels and keep delivery promises with precision-empowering smarter decisions and seamless customer experiences.

An inventory planner uses OneTruth to analyze data on a tablet in a warehouse.

Pint Control Center

Gain real-time visibility, predictive insights, and AI-driven recommendations and move from reactive firefighting to proactive planning.

Pint Control Center is displayed on a computer screen with an AI brain in the background.

Pint Planning

Leverage demand sensing, probabilistic simulations, and outcome-based optimization to anticipate demand shifts, optimize stock levels, and drive inventory efficiency autonomously.

A group of inventory planners gather in a conference room.

Crafted to Fit Your
Industry’s Unique Needs

Shopper and employee look at sweaters on a clothing rack inside an apparel retail store.
Retail
A shopper puts food into her basket at a grocery store.
Grocery
Corporate headquarters for brands.
Brands

Frequently Asked Questions

How can AI be used to improve customer service?

AI enhances customer service by ensuring faster, accurate order fulfillment. With OnePint.ai’s inventory management software, businesses can make reliable delivery promises, reduce cancellations, and improve satisfaction, which is essential for both small business inventory management and enterprise operations.
What is the order promising?

 An order promising process by which a company commits to a customer delivery date based on available inventory, lead times, and operational capacity. With AI-driven solutions like Onepint.ai, companies can make accurate commitments by factoring in real-time stock, demand forecasts, and fulfilment constraints—improving reliability and building customer trust.
What does “ideal ordering” mean in AI order promising?

In AI-driven order promising, ideal ordering refers to striking the right balance between customer expectations, inventory costs, and fulfilment feasibility. By using predictive analytics in retail, businesses can forecast demand, optimise resources, and avoid over-promising—reducing cancellations, preventing stockouts, and improving overall efficiency.
Which tools are used for predictive analytics in order to promise?

Onepint.ai offers tools such as OneTruth, Pint Planning, and the Pint Control Centre. These leverage historical data, demand signals, and stock movement trends to forecast future demand, helping businesses make accurate, data-driven delivery commitments.
How do AI and automation improve retail order promising?

AI and automation enable real-time decision-making in retail order promising. They detect demand shifts, optimise fulfilment routes, and refine inventory deployment. With Onepint.ai, businesses can dynamically adjust cut-off times, determine the best fulfilment location, and ensure consistent service with fewer cancellations.
Why is real-time data important for order promising?

Real-time data ensures delivery commitments are based on the most current inventory levels, supplier lead times, and shipping updates. Without it, businesses risk over-promising, missing delivery windows, or disappointing customers. Onepint.ai’s AI order management system uses real-time visibility to make accurate and achievable promises.

Ready to Deliver on Your Promises Every Time?

Let’s chat about how accurate fulfillment optimization can improve your customer experience. Book a meeting with a OnePint expert and see how we can help you meet your commitments with confidence.
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