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Customers walking through wide aisles of a large wholesale club, filled with bulk inventory on high shelves.

Case Study

How a Leading Wholesale Club Cut Order Cancellations and Boosted Sales with Real-Time Inventory Management

Zigzagging downward arrow representing a 40% decrease in inventory-related order cancellations.
40% Decrease in Inventory-
Related Cancellations
A bar graph with an upward-trending arrow next to a dollar sign, symbolizing a 10% increase in sales driven by real-time inventory visibility.
10% Increase in Sales from
Real-Time Inventory
Laptop screen showing a shopping cart, representing a 10% increase in basis points for conversions.
10% Basis Points
for Conversions
Calendar icon symbolizing the fast 4 month implementation timeline for the inventory management solution.
4 Month Solution
Implementation

Executive Summary

A leading wholesale club with hundreds of locations and billions in revenue faced a major challenge: disconnected inventory systems led to frequent order cancellations and lost sales opportunities. Without a single source of truth, inaccurate stock data frustrated customers and created operational inefficiencies.

By implementing OnePint.ai’s OneTruth, the retailer transformed its inventory management in just four months. Real-time inventory visibility drove a 40% reduction in inventory-related order cancellations and a 10% increase in sales, while also improving online conversion rates. This shift streamlined operations and enhanced customer trust without requiring costly infrastructure overhauls.

The Customer: A Leading Wholesale Club with Growing Omnichannel Demands

As a major wholesale retailer, this company operates hundreds of stores and serves millions of customers through both physical locations and digital channels. To keep pace with increasing demand and customer expectations, the retailer needed an inventory strategy that ensured accurate stock availability across all touchpoints.

Shoppers browsing wide aisles stocked with bulk products in a large wholesale club.

The Challenge: Disconnected Inventory Systems and High Order Cancellations

The retailer faced two key challenges: a fragmented inventory system that lacked a single source of truth and a high rate of order cancellations due to inaccurate stock data. Customers frequently placed online orders for items that later turned out to be unavailable, leading to frustration, lost sales, and decreased brand trust. Additionally, the company relied on static safety stock calculations that often resulted in excess inventory in some locations while leaving other areas understocked. These inefficiencies increased IT costs and made troubleshooting inventory discrepancies difficult.

Two wholesale club employees walking through the warehouse aisles while monitoring stock levels.

The Solution: AI-Powered Inventory Visibility with OneTruth

To address these challenges, the retailer implemented OnePint.ai's OneTruth, a modern cloud-native enterprise inventory service that centralized stock data, provided real-time visibility, and reduced fulfillment errors. Within just 4 months, the retailer transitioned from a fragmented, unreliable inventory system to a unified solution that ensured stock accuracy across stores, warehouses, and digital channels. The platform enabled dynamic inventory tracking, allowing teams to proactively manage stock allocation and optimize fulfillment.

The Results: A More Agile and Profitable Inventory Strategy

By leveraging OneTruth, the retailer significantly improved its inventory management. The company eliminated discrepancies between actual stock levels and online availability, leading to a 40% reduction in inventory-related order cancellations and a 10% increase in sales. Real-time inventory visibility provided more confidence in purchasing decisions, contributing to improved sales performance. Additionally, enhanced stock accuracy created a smoother shopping experience, reducing cart abandonment and increasing customer retention.

Moving away from outdated static safety stock models allowed for better inventory allocation, minimizing unnecessary markdowns and improving profitability. OneTruth’s built-in reporting and alerting features helped teams quickly resolve discrepancies, shortening root cause analysis cycles and preventing future stock-related issues.

By adopting OneTruth, the wholesale club has transformed its approach to inventory management. Now equipped with an AI-powered, real-time inventory system, the company is positioned for long-term operational agility, improved customer satisfaction, and continued revenue growth.