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Pearl bracelets, gold bangles, and a necklace neatly arranged on a jewelry rack.

Case Study

How a Leading North American Jewelry Retailer Optimized Inventory and Increased Conversions with OneTruth

Zigzagging downward arrow representing a 5 million dollar reduction in excess inventory in one quarter.
$5m Reduction in Excess
Inventory in One Quarter
AI brain representing a 10% lift in conversions after predictive available to promise was implemented.
10% Lift in Conversions After
Predictive ATP Implementation​
Boxes moving around representing 15% increase in inventory turnover.
15% Increase in
Inventory Turnover
Calendar icon symbolizing the fast 3 month implementation timeline for the inventory management solution.
3 Month Solution
Implementation

Executive Summary

A leading North American specialty jewelry retailer, operating nearly 2,800 stores with close to $8 billion in annual sales, sought a more effective approach to inventory management. Their conventional order management system struggled to integrate store inventory efficiently, leading to surplus stock, suboptimal fulfillment decisions, and missed opportunities to serve customers better.

By implementing OneTruth from OnePint.ai, the retailer gained a unified, real-time view of inventory across stores and distribution centers. Within just one quarter, OneTruth’s predictive Available-to-Promise (ATP) and AI-driven sourcing logic reduced $5 million in excess inventory, boosted online conversions by 17%, and improved fulfillment efficiency—without requiring costly infrastructure upgrades.

 

The Customer: A Jewelry Giant Seeking Inventory Optimization

As North America’s largest specialty jewelry retailer, this company operates thousands of stores alongside a thriving online business. To improve profitability and meet evolving customer expectations, they needed a smarter fulfillment strategy—one that could reduce stock imbalances, leverage aging store inventory, and enhance their ability to make accurate, real-time fulfillment promises.

Close-up of gold diamond rings on display.

The Challenge: Inefficiencies in Fulfillment and Inventory Utilization

Despite its scale, the retailer’s legacy order management system (OMS) struggled to prioritize aging store inventory in fulfillment decisions, creating several challenges. Excess stock often accumulated in underperforming locations, leading to markdowns and financial losses. Rigid sourcing rules favored distribution centers over stores, even when local inventory could fulfill orders faster and at a lower cost. Additionally, OMS performance limitations made it challenging to incorporate new business logic without requiring expensive infrastructure upgrades. These inefficiencies resulted in missed revenue opportunities and higher carrying costs, highlighting the need for a more flexible and intelligent solution.

Gold and diamond rings displayed at a specialty jewelry retailer.

The Solution: AI-Driven Inventory Optimization with OneTruth

To modernize its inventory strategy, the retailer integrated OneTruth with its legacy OMS without disrupting operations. OneTruth provided a real-time, unified inventory view across stores and distribution centers, enabling more precise fulfillment decisions. It introduced an intelligent SKU and store ranking system that prioritized aging stock while balancing fulfillment constraints. Additionally, its predictive ATP capabilities ensured more accurate delivery promises, increasing customer confidence and improving the overall shopping experience.

Instead of replacing the existing sourcing engine, OneTruth seamlessly extended it, incorporating dynamic store inventory rankings based on sales velocity, capacity, and product age. This approach allowed the retailer to make smarter, more cost-effective fulfillment decisions without requiring a complete system overhaul.

The Results: A More Agile and Profitable Fulfillment Strategy

Within just one quarter, the retailer saw measurable improvements in fulfillment efficiency and inventory optimization. $5 million in excess inventory was eliminated, and online conversions increased by 17% as customers benefited from more reliable delivery promises. More online orders were fulfilled from underutilized stores, reducing carrying costs and minimizing markdowns. The entire deployment was completed in under three months with zero downtime.

By adopting OneTruth, the retailer has enhanced profitability, improved customer experience, and built a scalable, AI-powered inventory strategy, all while optimizing their existing infrastructure.